Customer Help
Orders and Shipping
Go to the Menu at the top of the page and click on My Account.
Select Register, enter your email address, and choose a secure password.
Once registered, simply use that same email address and password whenever you want to log in.
Delivery time depends on your location within Kuwait. For in-stock items, orders are usually delivered within one business days.
No, we do not store or keep your credit card information on file. All payments are securely processed through trusted, encrypted payment gateways to ensure your financial details remain completely safe and protected.
No sales tax is charged in Kuwait.
We ship to all GCC countries.
Each item is packed individually to ensure it arrives safely. However, in certain cases, packaging may vary based on the customer’s request or specific order requirements.
Returns and Exchanges
Products can be exchanged or returned within 15 days from the date of the invoice, subject to the following conditions:
- The original invoice must be presented.
- The product must be unused, undamaged, and in its original condition.
- The product must be suitable for resale and returned in its original packaging.
If you received the wrong item, you can request an exchange or return within 15 days from the date of the invoice, subject to the following conditions:
- The original invoice must be presented.
- The product must be unused, undamaged, and in its original condition.
- The product must be suitable for resale and returned in its original packaging.
If you received damaged item, you can request an exchange or return within 15 days from the date of the invoice, subject to the following conditions:
- The original invoice must be presented with clear photos of the damaged product must be emailed to info@alhadabah.com for review.
- The product must be unused, and in its original condition.
- The product must returned in its original packaging.
You can mail your authorized return to info@alhadabah.com
For customer support, please email info@alhadabah.com or call/WhatsApp +965 555 35301.
Please contact us immediately via email at info@alhadabah.com or WhatsApp at +965 555 35301 with your correct address so we can update your shipment.